FAQ

What should I do if my credit card payment fails?
If your credit card payment failed, please try again with a different card or contact your bank. You can also get in touch with us at subscription@techi...
Fri, 2 Nov, 2018 at 3:18 PM
How are news subscriptions billed?
As a subscriber, you can pay via debit or credit card. Your payment method will be charged automatically on a recurring basis. Your subscription will be rene...
Fri, 2 Nov, 2018 at 3:18 PM
What happens if I fail to cancel my subscription before the expiry date?
Your subscription will be automatically renewed without any reminders for the next cycle. There will be no refund if you fail to cancel the subscription bef...
Tue, 27 Oct, 2020 at 2:50 PM
Can I get a refund for my subscription?
No. There will be no refund if you have been charged for your subscription. All payments charged by TIA are final and strictly non-refundable.
Thu, 3 Dec, 2020 at 12:36 PM
Where can I find my billing receipt?
You can retrieve your receipt on your account settings.
Thu, 3 Dec, 2020 at 12:35 PM
Can I change the credit card associated with my subscription?
Yes, you may. You can update your credit card details on your account settings and the change will be effective for the next billing cycle. Need more in...
Tue, 27 Oct, 2020 at 2:52 PM
Can I change the billing details that’s associated with my subscription?
Yes, you can. Currently, you must contact [email protected] to update your billing details.
Tue, 27 Oct, 2020 at 2:53 PM
How do I update my Subscription?
If you are a Lite or Live subscriber and wish to upgrade your subscription to Core, you can upgrade immediately from the website.   To do the upgrade, mak...
Tue, 27 Oct, 2020 at 2:54 PM
Can I change my subscription from Live to the Lite plan?
No. Currently, you can only upgrade your subscription to the Core plan.
Tue, 27 Oct, 2020 at 2:55 PM